1. **Payment and Order Confirmation**

   - When placing an order with Tidal Waves Mermaid Tails, the full fee for the chosen product is due at the time of purchase.
   - Your order will be considered confirmed only upon receipt of payment.

2. **Refund Policy**

 - Tidal Waves Mermaid Tails does not offer refunds for any products or services once the order has been placed and payment has been received.
   - If you encounter any issues with your order or believe there has been an error, please contact our customer support team for assistance. We are committed to resolving any concerns promptly and efficiently.

3. **Product Availability and Custom Orders**

At Tidal Waves Mermaid Tails, we specialize in crafting tailor-made mermaid tails to your exact size and specifications. Each order is meticulously created to ensure a perfect fit and an enchanting mermaiding experience. Please note that, due to the custom nature of our products, orders may take up to 5 weeks to be crafted and delivered.

We are dedicated to providing you with a unique and personalized mermaid tail that meets your expectations. Our team works diligently to ensure that every detail is carefully considered, and we appreciate your patience during this crafting process.

4. **Delivery and Shipping**

- Shipping and delivery times may vary based on the shipping method chosen and the destination of the order. Tidal Waves Mermaid Tails is not responsible for any delays or issues related to shipping carriers.

5. **Product Usage**

- All Tidal Waves Mermaid Tails products are intended for safe and responsible use. It is the responsibility of the customer to use the products as intended and to exercise caution and follow safety guidelines, especially when mermaiding in water.

6. **Copyright and Intellectual Property**

- All content, including text, images, and designs on the Tidal Waves Mermaid Tails website, is protected by copyright and intellectual property rights. Unauthorized use or reproduction of any content is strictly prohibited.

7. **Privacy Policy**

- We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for detailed information on how we collect, use, and protect your data.

8. **Governing Law**

- These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

By placing an order with Tidal Waves Mermaid Tails, you acknowledge and accept these Terms and Conditions in their entirety. If you have any questions or concerns regarding these terms, please feel free to contact our customer support team for further assistance.